Privacy Policy

Privacy Policy

Last updated: August 20, 2026

Hardy Mountain Herbal respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we may collect when you visit our website, place an order, contact us, subscribe to our emails, or otherwise interact with Hardy Mountain Herbal, and how that information may be used.

Information We Collect

When you visit or use this website, we may collect information that you voluntarily provide, including:

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  Your name

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  Email address

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  Mailing or shipping address

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  Billing information

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  Telephone number

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  Information you provide through contact forms

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  Order and purchase information

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  Email or newsletter subscription preferences

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  Messages or other information you choose to send us
   

Our website may also automatically collect certain technical information, such as your IP address, browser type, device information, pages visited, and general website usage information.

How We Use Your Information

We may use your personal information to:
 

• Process and fulfill orders

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  Arrange shipping, delivery, or pickup

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  Communicate with you about your order

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  Respond to questions or customer service requests

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  Send newsletters, product updates, promotions, or other marketing communications when you have chosen to receive them

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  Improve our website, products, and customer experience

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  Maintain business and transaction records

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  Prevent fraud or misuse of our website

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  Meet legal, tax, accounting, and regulatory requirements
   

We do not sell or rent your personal information.

Online Store and Wix

This website is hosted through Wix.com. Wix provides the online platform that allows Hardy Mountain Herbal to operate this website and, where applicable, offer products and services online.

Information submitted through this website may be stored or processed through Wix and the third-party services used to operate the website.

These service providers maintain their own privacy and security practices. We encourage you to review their privacy policies if you would like more information about how they handle personal information.

Payments

Payments made through our website may be processed by Wix Payments or other third-party payment providers offered through our website.

Hardy Mountain Herbal does not directly store your complete credit or debit card information. Payment information is handled by the applicable secure payment processor according to its own privacy and security policies.

Cookies and Website Analytics

Like many websites, our site may use cookies and similar technologies.

Cookies are small files placed on your device that can help the website function properly, remember preferences, understand how visitors use the site, and support analytics or marketing features.

Some cookies may be necessary for the operation of the website, while others may be used for analytics, functionality, or marketing.

You can usually control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.

Email Communications

If you subscribe to our mailing list, we may send you occasional emails about Hardy Mountain Herbal, including new products, herbal education, events, books, shop news, and special offers.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

We will still be able to contact you when necessary regarding an order, transaction, or customer service matter.

Sharing Your Information

We may share personal information with trusted service providers when reasonably necessary to operate our business. These may include website hosting providers, payment processors, shipping or delivery providers, email marketing services, analytics providers, and other services used to operate our online store.

We may also disclose information when required by law or when reasonably necessary to protect our legal rights, customers, business, or website.

We do not sell your personal information to third parties.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and tax records, resolving disputes, and meeting legal obligations.

Protecting Your Information

We take reasonable steps to protect the personal information entrusted to us. However, no website, electronic transmission, or method of online storage can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live, you may have rights relating to your personal information, including the right to request access to or correction of personal information we hold about you.

You may also withdraw consent to certain uses of your information, subject to legal or contractual restrictions.

To make a privacy-related request, please contact us using the information below.

Children's Privacy

Our website and products are intended for a general audience and are not specifically directed toward children. We do not knowingly collect personal information from children through this website without appropriate authorization.

Third-Party Links

Our website may contain links to other websites or services. Hardy Mountain Herbal is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of websites you visit.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to our website, business practices, services, or legal requirements.

The most current version will be posted on this page with the date of the latest update.

Contact

If you have questions about this Privacy Policy, the personal information we hold about you, or how your information is handled, please contact:

Hardy Mountain Herbal
British Columbia, Canada
Email: hardymountainherbal@gmail.com