Shipping Policy

Last updated: August 20, 2026

Thank you for shopping with Hardy Mountain Herbal. Every order is prepared and packed with care in British Columbia.

At this time, we ship within Canada only.

Order Processing

Most orders are prepared for shipping within 2–5 business days after your order is placed.

As a small, independent business, many of our products are made, blended, bottled, or packaged in small batches. During busy periods, markets, holidays, or product launches, processing may occasionally take a little longer.

Business days do not include weekends or statutory holidays.

If there is an unexpected delay with your order, we will do our best to let you know.

Shipping Within Canada

We currently ship to Canadian addresses only.

Shipping rates are calculated or displayed at checkout based on the shipping options available for your order.

Delivery times vary depending on your location, the shipping service selected, weather, holidays, and carrier delays. Any delivery estimate provided at checkout is an estimate and is not a guaranteed arrival date.

Tracking

When tracking is included with your selected shipping method, tracking information will be provided once your order has been shipped.

Please allow a little time for tracking information to become active after your parcel has been accepted by the carrier.

Shipping Addresses

Please double-check your shipping address before completing your order.

Hardy Mountain Herbal is not responsible for delays or undeliverable parcels resulting from an incorrect or incomplete address provided at checkout.

If you notice an error in your shipping information, contact us as soon as possible. If your order has not yet shipped, we will do our best to correct it.

Returned or Unclaimed Parcels

If a parcel is returned to us because of an incorrect address, failed delivery, or because it was not claimed, please contact us.

We can arrange to resend the order once it has been returned to us. Additional shipping charges may apply.

Lost or Delayed Packages

Once a parcel has been transferred to the shipping carrier, delivery times are outside our direct control.

If your tracked package appears to be significantly delayed or lost, please contact us and we will do our best to help you investigate the shipment with the carrier.

Damaged Orders

We take care when packing orders, but occasionally damage can happen during shipping.

If your order arrives damaged, please contact us as soon as possible after delivery and include your order number along with clear photographs of the damaged item and packaging.

We will review the situation and work with you toward an appropriate solution.

Weather-Sensitive Products

Some botanical products, particularly balms, salves, butters, and other oil-based products, can be affected by very hot or very cold temperatures during transit.

A change in texture caused by temperature does not necessarily mean that the product has been damaged or is unsafe to use. Whenever possible, avoid leaving delivered parcels outdoors or in community mailboxes for extended periods during extreme temperatures.

Local Pickup

When local pickup is offered as an option at checkout, customers in the Grand Forks area may choose pickup instead of shipping.

Pickup instructions will be provided after your order has been prepared. Please wait until you receive confirmation that your order is ready before arriving for pickup.

International Shipping

At this time, Hardy Mountain Herbal does not ship outside Canada.

We hope to expand our shipping options in the future.

Questions About Your Order

If you have questions about shipping or an existing order, please contact:

Hardy Mountain Herbal
British Columbia, Canada
Email: amyrneels@gmail.com