Refund Policy

Last updated: August 20, 2026

We want you to be happy with your Hardy Mountain Herbal order. As a small, independent botanical business, our products are prepared, packaged, and shipped with care.

Because many of our products are personal-care, cosmetic, herbal, or consumable items, we are unable to accept returns on opened or used products. Please review the policy below before making your purchase.

Returns

If you would like to return an eligible physical product, please contact us within 14 days of receiving your order.

To be eligible for a return, the item must be:

Unopened and unused
In its original packaging
In the same condition in which it was received
Suitable for resale (unless damaged during shipping)

Please contact us before sending anything back. Returns sent without prior approval may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable.

Products That Cannot Be Returned

For health, hygiene, and product-integrity reasons, we cannot accept returns of products that have been opened, used, or had their seals broken.

This includes, but is not limited to:

Herbal teas and other consumable products
Herbal preparations
Salves and balms
Body butters and oils
Perfumes and fragrance products
Hair and scalp products
Deodorants
Bath and body products
Other personal-care or cosmetic products

We also cannot accept returns of gift cards, clearance or final-sale items unless required by law.

Digital Products & Downloads

Due to the nature of digital products, digital books, guides, downloads, and other digital content are final sale once purchased and are not eligible for return or refund, except where required by law.

If you experience a technical problem accessing a digital product you purchased directly from Hardy Mountain Herbal, please contact us. We will be happy to help resolve the issue.

Products purchased through a third-party platform, such as an ebook retailer or marketplace, are subject to that platform's return and refund policies.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

If an item is damaged during shipping, defective, or you receive the wrong product, contact us as soon as possible after delivery.

Please include:

Your order number
A brief description of the problem
Clear photographs of the item and, where applicable, the shipping packaging

Once we have reviewed the issue, we will work with you to arrange an appropriate replacement, refund, or other solution.

Natural Variations

Hardy Mountain Herbal products are made with botanical and naturally derived ingredients, often in small batches.

Natural variations in colour, scent, texture, appearance, or consistency may occur from batch to batch. These variations are a normal part of working with natural ingredients and are not generally considered product defects.

Temperature changes during shipping can also temporarily alter the texture or consistency of some oil-, butter-, wax-, or balm-based products.

Allergies & Sensitivities

Ingredients are provided so customers can make informed purchasing decisions.

Please review ingredient information carefully before purchasing or using a product, particularly if you have known allergies or sensitivities.

Individual sensitivities or reactions to an ingredient do not necessarily indicate that a product is defective. We recommend discontinuing use if irritation or an unexpected reaction occurs.

Refunds

Once an approved return has been received and inspected, we will notify you regarding your refund.

Approved refunds will generally be issued to the original method of payment.

Please allow time for your bank, credit card company, or payment provider to process the refund after it has been issued.

Original shipping charges are non-refundable unless the refund relates to an error on our part or another circumstance where reimbursement is required.

Exchanges

Because of the nature of our products, we do not generally offer direct exchanges.

If there is a problem with your order, please contact us so we can determine the best solution.

Cancellations

If you need to cancel an order, please contact us as soon as possible.

If your order has not yet been prepared or shipped, we will do our best to accommodate your request. Once an order has been shipped, it cannot be cancelled and our regular return policy will apply.

Contact Us

If you have questions about a return, refund, damaged item, or order, please contact:

Hardy Mountain Herbal
British Columbia, Canada
Email: amyrneels@gmail.com

Please include your order number when contacting us about an existing order.